I need Public Mobile to send my old provider a portal request for transfer.

[Vinku]

I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.

[hTideGnow]

hi @Piffy sent

please check your community inbox 

[Piffy]

@Vinku, may I please get the number to talk to live support as well as I need PM to re-trigger the request too.

[softech]

@Mcfrench 

sent, please check Community inbox

[Mcfrench]

Can I get that number too . Please

[softech]

@Vinku 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed