I lost my SIM card and phone

[zgw]

I lost my SIM card and phone. Without the SIM card, I can't pass the two-step authentication and can't log into my account. Is there any way to log into my account?

[zgw]

Thank you ！😄

[zgw]

I have successfully logged into my account using the methods you provided. Thank you very much！😄👍

[softech · Accepted solution]

@zgw 

if you already have EverSafe id setup earlier, then just click Resend Code and then Send email

If EverSafe wasn't setup or it was setup but above trick didn't work, please try the following workarounds

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@zgw  Contact support to report lost stolen , the. Get a new SIM card and swap the number 

SIM  SWAPPING  profile tabs