I logged in but my account doesn't open

[yk15]

My credit card is expiring, so I tried to update my information by logging in to My Account, but the My Account page wouldn't open, so I'm having trouble making any changes.

What should I do?

[Chalupa_Batman]

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@yk15 wrote:

My credit card is expiring, so I tried to update my information by logging in to My Account, but the My Account page wouldn't open, so I'm having trouble making any changes.

What should I do?

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Hello @yk15 

Android Phone - Go into the Apps, find the PM app and clear the cache first, then clear the data. Then reboot the phone and log back in and try again.

iPhone - Delete the app, reboot phone, download the app again and log in and try again.

PC - Go into your browser settings, find Cache and clear the history of it. Then restart your entire browser, don't leave any windows open, then start it back up, go into Incognito mode and log in and try again. 

[hTideGnow]

hi @yk15 

try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if you still cannot login, then submit a ticket to CS agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Sansan]

@yk15  clear cache and log out and life back in again using secret or incognito mode.

Or call *611 from your phone to update the c info.