Error M. 8702

[David__]

Trying to finish my subscription and when I click to do the final payment screen I get Error M. 8702

I think it might be because I am using my friends credit card because I don't have one. How do I solve this issue. I've tried to get a hold of a person at customer service but it seems to be impossible.

[Chalupa_Batman]

Hey @David__ 

This is a common problem. Here are some ways to fix it.

Android Phone - Go into the Apps, find the PM app and clear the cache first, then clear the data. Then reboot the phone and log back in and try again.

iPhone - Delete the app, reboot phone, download the app again and log in and try again.

PC - Go into your browser settings, find Cache and clear the history of it. Then restart your entire browser, don't leave any windows open, then start it back up, go into Incognito mode and log in and try again. 

But give it one full hour from the last time you tried.

[David__]

Thank you, I tried using chat but I went in circles with it. I have been able to DM an agent. Ty

[BKNS27]

@David__ 

It shouldn’t matter but I would suggest you contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket or dm for an agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437