I haven't received a sim card yet

[Haewon]

I bought it on April 1 online. 

It has not arrived yet.

Please let me know how I can get it.

Order number is 338634.

Thank you.

[HALIMACS]

@Haewon 

Personally, I might never choose to purchase a SIM card from this site - there have been way too many complaints about delayed shipping services.

Definitely try to pick one up at a local corporate TELUS,  KOODO or Mobile Klinic location.

Failing that, give Amazon a shot as they now sell them. 

[softech · Accepted solution]

@Haewon   

Sim card delivery from PM online could be as many as 3 weeks

But April 1 is definitely way too long.  Please open a ticket with PM support.  They will likely ask you to buy one in person from Telus/Koodo store and reimburse you the extra cost 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[lawmalibiran]

I would consider submitting a ticket to a customer agent if it's taken that long.