I have the auto pay and payment was made march 20th and today my service is suspended.

[arruda1]

I have the auto pay and payment was made march 20th and today my service is suspended and asking me to pay again. Please help me as I cannot contact anyone. 

[hycm53]

@arruda1  Do you have any available funds in your account? If you don’t, make sure you fill up exactly bank information.  I have auto pay on March 20 same as you, and get text message from PM:” Public Mobile here. Thank you for your payment. Your plan has been successfully renewed!”

[Lieux]

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@Sjsj101  a écrit :

I am having the same problem my account was paid on 17th with I had added the funds way before the 17th and now too my phone is suspended and I don't know how to get a hold of anyone to fix it

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Same as the message above yours...reach the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and be patient..

[Sjsj101]

I am having the same problem my account was paid on 17th with I had added the funds way before the 17th and now too my phone is suspended and I don't know how to get a hold of anyone to fix it

[Lieux]

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@arruda1  a écrit :

I have the auto pay and payment was made march 20th and today my service is suspended and asking me to pay again. Please help me as I cannot contact anyone. 

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Yes you can contact the moderator here....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 give them details of your problem. Waiting time is few hours to 2 days. Be patient.

[LovesToPM]

The problem could be related to the legacy plan issue others are having today.