I have submitted a ticket and don’t see any way to find out status

[Zanne]

Resolved through support on that number. Thank you very much

[Zanne]

On hold now with that number. Yes I restarted my phone, no impact. No sure what resetting my network settings means exactly.

[Phil_Adelphus · Accepted solution]

@Zanne   Have you restarted the phone, reset network settings?  Did you call the phone number I sent you?  

[Zanne]

Not sure how to explain other than I am still seeing the original temp number assigned by Public in my list of eSIM cards on my phone (I activated with a new Public number then initiated the transfer number after). I thought the porting went fine:  I log into my Public account and it shows my ported number. But in my eSIM list, I have to select the eSIM with the temp number in order to get service (cellular data specifically as I get nothing with Telus). I find this confusing and I’m sure it’s me but I thought I read that the temp number should no longer show up in my eSIM list on my phone if the porting was successful.

[Phil_Adelphus]

@Zanne  But I appreciate the community responses (they just don’t solve the problem)

Perhaps the community could help more if you explained the problem in more detail.   What have you done so far?  You are porting to PM from Telus, and it's 20 hours since you replied YES to the SMS from Telus?   There is a number to call for certain issues, without knowing more I'm not sure if it applies in your case but I will private message you the number.

[Zanne]

So far utterly unimpressed with the experience. Had public a few years ago. Back now but very annoyed I can’t get rid of Telus until my number is fully ported. If not for the appearance of the temp number in my eSIM list in my phone (and it’s the only sim giving me data so Telus has cancelled my data) I would have assumed it was done. Been almost 20 hours now. This is ridiculous. But I appreciate the community responses (they just don’t solve the problem)

[Phil_Adelphus]

@Zanne   If you don't see an envelope  icon as shown in @Chalupa_Batman 's image, tap on your avatar to the right of the bell icon top right of this page and you'll get a drop down with Messages.  That's where your inbox is located.  Only certain devices show the envelope icon, mine doesn't.

[Chalupa_Batman]

There really is no way to find out the status. The only way is to see if they've responded. Keep an eye on the circled icon up top

[Dunkman]

@Zanne 

You can check that your ticket has been submitting by checking the sent outbox in your private message section. The status would be updated until you receive a message back from CSA.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox