Community

Harvest9532 · ‎05-31-2023

I have no service?? Phone says SOS where the service icon was

Harvest9532 · ‎05-31-2023

hi, i had a tech help me earlier. they tolf me to restart my phone. tried it and it didnt work. my phone has not been in service all day. I have an iphone11 pro max

softech · ‎05-31-2023

@Harvest9532

first what brand and model is your phone

What have you tried?

did you try to reboot the phone?

Refresh all networks?

you put your sim in another phone to test?

but it could be just sim card provisioning issue, easy fix for PM and you need to open ticket to engage them. If you have not done so, please do it now. if you did, message them again tomorrow morning for update:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Harvest9532 · ‎05-31-2023

hi, i still have no service on my phone

esjliv · ‎05-31-2023

@Harvest9532 - remove your SIM card, then gently reinsert it.

Can you try your SIM card into another phone to see if service work? This would rule out a device issue.

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Just to be sure, check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

hairbag1 · ‎05-31-2023

@Harvest9532

are you a new PM customer and have ported your old number over to your PM account ? Let us know if that's the case.

Handy1 · ‎05-31-2023

@Harvest9532 Try rebooting the phone or rest network settings ,, if no help contact support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.