I had an active account until Monday the 19. I made payment. Still temperery suspended plz help

[Sonia51]

Thanku so much..I will try that

[stonechucker]

If your available balance is equal to or greater than your account cost, look for a reactivate button in My Account.

If the balance is $0, restart your device - this may reset the provisioning on your device.

If your available balance isn't enough to cover your plan, you'll need to top up, then reactivate your plan.

[Triguy · Accepted solution]

Do you have service ?  If not try the lost phone trick and adding a manual payment.

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.