07-14-2024
05:56 PM
- last edited on
07-15-2024
09:40 AM
by
Dunkman
Hi,
I just got charged yesterday eventhough my account is not active and I'm not using it. Can I get a refund and close my account please.
Thanks
07-14-2024 07:00 PM - edited 07-14-2024 07:01 PM
@OussamaTebrizi are you sure you have properly turned off Autopay (also called Subscribed) on the Payment page-> Manage Subscription??
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription
If you properly turned off, you can check with PM support by opening ticket with them: