I get a forbidden a1 error logging in with a new account on mobile app

[Powerup7]

I cannot verify my 6 digit account.

Tried transfering my number now locked out of account.

Not sure if esim registration was successful.

This is a horrible experience with no  human customer service helping.

[computergeek541]

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@Powerup7 wrote:

This cannot be the solution. I'm in tech. What are they doing logging me into an account that isn't mine and saving it in my sessions?

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Unfortunately, the Public Mobile app showing someone else's account infromation is a known issue. Unless the device is restarted or the app at least forced closed berfore logging into the next account, the information from the previous account will be shown.

[Powerup7]

Yes I contacted cs agent and asked them about esim clarification 

[Powerup7]

This cannot be the solution. I'm in tech. What are they doing logging me into an account that isn't mine and saving it in my sessions?

[softech]

@Powerup7  the email you used for this registration, was it used with PM for another account previously?

No worry, PM support can make it happen, just need to message them

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

Ask support about the eSIM on Pixel, f you end up needing a physical sim, got it from

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

[Handy1]

@Powerup7  You will have to wait n hour and try again incognito mode private mode . If you need further help from support here how to contact them 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Powerup7]

I still have old network I'm using

 I tried to register esim with phone app then transfer old number.

Now login is wonky. They are sending some.verification code to a number I don't have.

Maybe it's because the esim registration failed. Because apparently the Google pixel 4a works on public with a physical sim only.

Utterly horrible buggy code.

[hairbag1]

@Powerup7 

here's some more reading for your enjoyment..

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[softech]

 @Powerup7 is the phone service working? outgoing calls work?

you past the step about porting?

if so, you might need to engage support here to complete the registration

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

And for port, you got a text from old provider?

[Powerup7]

Restarted. Didn't solve anything.

[hairbag1]

@Powerup7 

horrible experience for newbie, for sure. PM hasn't made the exercise easy, have they, with this new Eversafe debacle.

[Chalupa_Batman]

Reset your network on the phone and then restart the phone. Should clear it up.