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I don't have access to myPM account app

Amal3
Great Neighbour / Super Voisin

Hello,

 

I don't have access to myPM account.

 

I did switch from Chatr to PM and did port out my number: xxxxxxxxxxxxxxxxxxxxxxxxxx

 

My number is working on PM, she can text dial numbers etc.

 

I cannot access her PM account, Ever Safe does ask for a validation code sent to my number which never arrives.

 

I tried to use the email instead, went through once but Ever Safe still prompt me for a validation code through my number,which like I said, never arrived.

 

Account details:

 

xxxxxxxxxxxxxxxxxxxxxxxxx

 

Number:xxxxxxxxxxxxxxxxxxxxxxxx

 

xxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxx

 

 

 

Thank you!

2 REPLIES 2

Handy1
Mayor / Maire

@Amal3  Please submit ticket with support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

hTideGnow
Mayor / Maire

Hi @Amal3 

first, please update and remove your personal info.  We are just customers like you

and can she make outbound calls? inboud calls work and data work?  Just cannot login?

 

you can ask CS agent to check , please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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