I did not received $2 bonus on auto pay

[amanmander]

Hello,

I am on $15 plan with auto payments but I did not received $2 credit for the current month recharge.

[Hunter03]

Depending on when you signed up, you may be on the Points plan (after January 25, 2022) instead you will earn 5% off your plan so that is $0.75 for the $15 plan. It's only worth it at the $40 plan or above with the points program.

[softech]

@amanmander   Any chance you migrated to the new rewards system by mistake?

Login to My Rewards (https://www.publicmobile.ca/myrewards), and check if you see your rewards are shown in $ value or Points value.  If you only see Points, then you have migrated onto the new rewards system and will no longer receive the $2 Autopay Discount but will receive the 5% in Points back for all your spends here.

[JL9]

How long have you been a customer, did you opt into the new rewards program if you were one the old one?

[BKNS27]

@amanmander 

If you joined on April 6, 2021, same time on this Community.

This was a glitch on AutoPay on April 1. Maybe you are affected so contact a CS_Agent on this Community by private message or create a ticket on SIMon Chatbot.

[popping]

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@amanmander wrote:

Hello,

I am on $15 plan with auto payments but I did not received $2 credit for the current month recharge.

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When was your renewal date?

Did you have to manually add funds to your account and click the "Reactivate Current Plan" link?

Please provide more details.  Thanks

[dust2dust · Accepted solution]

If you signed up after later January then you don't get the $2 reward. You will earn points instead. But no reduction in payment.

If you've been here longer then did you possibly use the lost/stolen function recently? Or had you removed your card and re-entered one. This turns off autopay. Autopay would stay on if you used the replace card option.

[walker1]

@amanmander 

If you joined after Jan 25 2022. You don't get that $2 credit anymore. Sorry