I deleted my e sim I need a new one

[Rosemancini557]

My number is having trouble porting over to you guys and I accidentally deleted my e sim and need a new one

[softech · Accepted solution]

@Rosemancini557  if you installed the eSIM already and deleted , sorry, PM cannot send you another one due to some system limitation.  

I am afraid you need to change back to regular sim  instead for now (hopefully you can change back to eSIM very soon)

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

[BKNS27]

@Rosemancini557 

The eSIM QR code was email to you. So just scan the code from your email.

[Handy1]

@Rosemancini557  Darn once’s deleted you need to get a physical SIM card now and swap it on my account like this . eSIM is only for new activations only not existing customers just yet 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device