I cannot send photo attachments

[robweir1]

Hi

I have seen that some people have had a similar problem but I have just upgraded my phone and I am having this problem.  I am not sure whether it is my settings or the public mobility system.  I would be interested in what areas I might investigate to see what is going on.

Robert

[hTideGnow]

hi @robweir1 did you have mobile data enabled sending photos.  MMS needs data on

[robweir1]

OK.  I will see if I will do that.  It had worked a year ago on the same phone that I just retired and replaced.  The new one will receive but not send photos.   I have now switched my SIM card to my new unit so the old one is gone.  I do have some data bonuses so lack of data should not be my problem.  I have the $25 CAD plan as I seldom have used texting that much.  It is my understanding that Texts will not even go I data is an issue?  Texts seem to go through fine.

[robweir1]

Thanks ...

[robweir1]

I have a Xiaomi 13C.  It works fine in most regards.  It does have the correct APN but other metrics I am not sure of.  I am able to receive photos from my wife's iPhone.  

[hTideGnow]

hi @Immune iPhone is different, you don't have all the entries to update like Android. Main control for iPhone is one line and the rest is from Carrier Profile 

[Immune]

Iphone 12 and yes made typo it is isp.mb.com

[hTideGnow]

Hi @Immune iPhone or Android? mind to post a screenshot? AFAIK, it wont be sip.mb.com

[Immune]

---

@hTideGnow wrote:

hi @robweir1 

MM problem?  what phone is rhat?

start with the easy fix, make sure mobile data is turned on and try Reset All Networks 

if same, please update the APN, the following entries have to be correct

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

---

Would like to try what you suggest but can only find APN that is set to isp.mb.com

[eddieO]

@Immune, I found this in another Public Mobile post from quite a few years ago and it seemed to have helped the OP:

"Directly from the knowledge database....

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

• Some models of iPhones do not allow you to manually update your APNs. If this is your case, using your mobile phone, visit co.nz. This will automatically download the required APNs in your phone settings.
• If you have an LG phone and you still aren’t able to use your data after all of this, we suggest doing a factory reset of your phone."

[Immune]

I have this problem since day one of setting up my account. Have tried everything to no avail. Activating SMS , MMS selecting LTE and more. I have an iPhone 12 . Using iMessage just about all the time by my PM data. When I turn iMessage option off simple pictures  and texts in green try to sent but never do. CS agent basically told me what you suggest but the problem persists. At the risk of my post being deleted my solution is since I have tons of not expensive data with PM I have also set up a $5 / month very limited Freedom plan that has no problem at all sending regular texts and pictures and have enabled data sharing. This way I have no problem sending texts to android users.

[Handy1]

@robweir1  If all else fails from last suggestion let support to figure out and fix for you 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @robweir1 

MM problem?  what phone is rhat?

start with the easy fix, make sure mobile data is turned on and try Reset All Networks 

if same, please update the APN, the following entries have to be correct

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms