I cannot receive phone call

[Guyabano]

Activated last Nov.7,2019 .account number10000000********.  Up to now I cannot receive incoming phone call.

Edited By ShawnC13:  Removed account number

[computergeek541]

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@delilap04 wrote:

I had that too because I didn't realized that incoming calls are not unlimited. So, when someone calls you they also take your minutes so it might be that you used all the data even though you didn't call someone but someone called you.

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What plan are you on? Almost every Public Mobile plan includes unlimited incoming calls. The exceptions would be the $10 plan, an outdated version of the $15 plan, and data-only plans.

[delilap04]

I had that too because I didn't realized that incoming calls are not unlimited. So, when someone calls you they also take your minutes so it might be that you used all the data even though you didn't call someone but someone called you.

[ShawnC13]

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@Guyabano wrote:

Activated last Nov.7,2019 .account number10000000********.  Up to now I cannot receive incoming phone call.

Edited By ShawnC13:  Removed account number

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It sounds like you have stuck port and will need the assistance of the moderators.  Your old sim card is probably still working from your previous provider.

You will need to create a Trouble Ticket.  Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[ChuckYeah]

If you ported a number, it is possible your port did not complete. 

Best coarse of action is to contact @CS_Agent .

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

[Dunkman]

@Guyabano 

Please remove your account number from public forum  

Need more details about your situation

Did you just port from another mobile company? or activate new line?

Call you text in/out?  Call out? Data working?

Which model phone?

[ChuckYeah]

@Guyabano 

Best to remove your personal info like your email address and phone or account numbers. It won't help on this forum and it makes it discoverable and available to the general public.
To remove your personal information, find your original post.
Click on the three dots in the top right corner and choose "Edit Reply." From there just delete the information or use X's or # signs to show where it would have been.