I cannot receive any text messages or phone calls

[DDDS]

I just transferred the e-Sim from Virgin plus to Public Mobile. Now I can use the data normally, but I cannot receive any text messages or phone calls. When I logged in to the Public Mobile account, it required me to enter a 6-digit code sent through a message sent to my phone, but the problem is that I cannot receive text messages, so I have no idea how I can verify.

[hTideGnow]

hi @DDDS the port still will be another 2 hours after your yes reply.  Wait 2 hours and reboot phone and test 

[DDDS]

Yes, I did get the text from Virgin plus and replied YES to it, but it seems that it doesn't work.

[hTideGnow]

hi @DDDS did you reply Yes to approve port to a text from your old carrier?  , sound like the number not ported yet.  But check with PM porting support team and confirm.   I have sent you the number to PM Porting support team  Please check your community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage