I cannot access my subscription

[Keegan1]

I made an account with public mobile some 5 years ago and just put it on autopay and never thought of it again, due to having to use my phone more at work I need more data. I cannot view or change my current subscription. Both the app and online functions ask me to set up a subscription like I’m a new customer but my SIM card is still locked to my current account and I also still pay for it. Support told me to file a ticket, I put in a ticket and a bot apologized for not being able to help? What am I supposed to do here?

[Keegan1]

I have submitted tickets, still waiting for a response. Is it a 24 hr service or only business days?

[Keegan1]

I have an ever safe login all set up, it still doesn’t show me anything

[Dunkman]

@Keegan1 

Since you have not login for a while, you will need to set up an Eversafe login.  

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting

Once you set it up, you should be able to access your account. 

[hTideGnow]

hi @Keegan1 

you just need support agent to sort it out 

you can submit them a ticket by direct message:     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437