I can use call and text but I am not be able to use my internet data.

[Beatriz]

I have an LG4

Can you help me with that ?  

[Acekiller]

I have a LG G4, and I had to do a factory reset when I had my phone.

[will13am]

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@srlawren wrote:

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@will13am wrote:

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Network reset is sufficient.  Factory reset would be using a needlessly large hammer.

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@will13am that's why I suggested trying it first, but I'm not 100% sure we know this works on its own in every case.  I thought it was worth mentioning the factory reset should the network reset not resolve the issue.

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Anyway, I think they have a separate network reset function so as to avoid the use of the sledgehammer.  I have a friend who uses a G4 on Public Mobile and now Koodo without ever needing to even do a network reset.  Yeah, I know, friends don't let friends us LG G devices. 

[srlawren]

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@will13am wrote:

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Network reset is sufficient.  Factory reset would be using a needlessly large hammer.

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@will13am that's why I suggested trying it first, but I'm not 100% sure we know this works on its own in every case.  I thought it was worth mentioning the factory reset should the network reset not resolve the issue.

[will13am]

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@srlawren wrote:

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@Beatriz wrote:

I have an LG4

Can you help me with that ?  

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@Beatriz was this phone working fine with Public Mobile and the internet stopped working?  Or did you just move over from another provider and the internet has yet to work at all?

If you were an existing customer and the internet stopped working, if a reboot of your phone doesn't resolve it, it usually indicates you've used up your plan data.  You can verify this by singing into your self-serve account and on the overview page, checking if you see your data bucket on the page.  If it's not there, you've used it up.

If you're a new customer, the LG G series unfortunately usuaully requires a factory reset to get the data working again after moving it from one provider to another (and this is not a Public Mobile issue--it's anytime you go from one provider to another) due to an LG quirk/bug.  First though, try a network reset, as sometimes this is enough.  You'll need to re-attach your bluetooth accessories and WiFi networks after, but it's fairly easy to try.  If you need to factory reset, make sure you've backed up anything you want to keep that isn't backed up or synced to a cloud-based service.  LG I believe provides a backup utility to assist in this process.

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Network reset is sufficient.  Factory reset would be using a needlessly large hammer.

[srlawren]

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@Beatriz wrote:

I have an LG4

Can you help me with that ?  

---

@Beatriz was this phone working fine with Public Mobile and the internet stopped working?  Or did you just move over from another provider and the internet has yet to work at all?

If you were an existing customer and the internet stopped working, if a reboot of your phone doesn't resolve it, it usually indicates you've used up your plan data.  You can verify this by singing into your self-serve account and on the overview page, checking if you see your data bucket on the page.  If it's not there, you've used it up.

If you're a new customer, the LG G series unfortunately usuaully requires a factory reset to get the data working again after moving it from one provider to another (and this is not a Public Mobile issue--it's anytime you go from one provider to another) due to an LG quirk/bug.  First though, try a network reset, as sometimes this is enough.  You'll need to re-attach your bluetooth accessories and WiFi networks after, but it's fairly easy to try.  If you need to factory reset, make sure you've backed up anything you want to keep that isn't backed up or synced to a cloud-based service.  LG I believe provides a backup utility to assist in this process.

[MacMe]

You will need to modify your APN settings:

https://apn-canada.gishan.net/en/apn/public-mobile/lg-g4

Setting up Data (APN) on your phone