I can't receive neither send text messages

[Gabri]

I transferred my phone from rogers like a week ago, I received the text message telling the transfer was complete and I cannot receive neither send text messages yet. help please 

[adubs]

How did they fix it? I opened a ticket yday and the agent had to Escalate to technical which is a 72 hour time frame. 

[Gabri]

Thank you, I opened a ticket and they respond within 1 hr and the issue has been fixed.

[hTideGnow]

hi @Gabri 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437