I can't login to pay my account

[bowman_clinton]

won't allow me to pay online

[bowman_clinton]

Yes appears I'm a day late, just trying to setup auto pay

[bowman_clinton]

Yes, I'm a day late, I just want to pay the bill...seems impossible somehow?

[bowman_clinton]

When I try to reset the password it won't let me and says this 

There was an error resetting your password. Please try again later.

[hTideGnow]

Hi @bowman_clinton 

did you try to reset the password yourself or open ticket with CS agent?

I think you should open ticket with CS agent to reset the password first

Then you can use Private or Incognito mode to ty login 

[bowman_clinton]

Yes looks like, it went over a day, the next day I tried to login and pay, and locked out...

[darlicious]

@hycm53 

I was able to login just after I posted....I decided I best check if that was the issue.

[hycm53]

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@darlicious wrote:

@hycm53 

Self serve was available at the time the OP posted.

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Is it ? I tried login at 6:00 morning eastern time before, but never get thru. Have error messages something like this one" Can't find page".

[darlicious]

@hycm53 

Self serve was available at the time the OP posted.

[hycm53]

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@bowman_clinton wrote:

won't allow me to pay online

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PM website will be down at midnight eastern time until at 7:00 morning eastern time , you can try the other time. If you live in west you should avoid this time period to login.

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

[BKNS27]

@bowman_clinton 

Try clearing the cache, cookies and go incognito on your browser before trying to login to your account.

[darlicious]

@bowman_clinton 

Is your renewal tonight? Are you currently suspended without working service?