I can’t log in to my acc

[Dmitri1]

Before I didn’t have acces to the email which was used for my account, but I usually just received confirmation sms massages, recently I changed a phone # in the app, but when I try to log in I am getting a confirmation Cade to my old phone #.

How could I acces my acc?

[hTideGnow]

Hi @Dmitri1 

try to click "didn't receive code" and then see if send email is an option

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dmitri1]

Thanks

[Dmitri1]

Okay thanks

[Sansan]

If you don't have old phone you can resend the code to be sent to email instead.  If you can't get ramil either contact agent below for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Dmitri1  Tap the option that says “didn’t get code “ you should then get option to send code to email . Once logged back into your account go to profile page and tap manage ever safe . There you can update the new phone number . If you can’t get logged back in you can use this direct link to support to help update the new number for you and you will get code sent to new phone number and be able to log in again 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437