@3283
Just to clarify, do you mean updating credit card or debit Visa card?
Several customers are having the same issue. Website is finicky. You can try a different web browser, clear cache or incognito mode.
Here is some more troubleshooting advice:
If you are still experiencing issues with your card please note these details:
- Log out of your account and relog in before updating your card
- If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
- Make sure that your credit card postal code matches your phone number's area code
- As always, please be sure that you are inputting the correct card details
For interest sakes, does you credit card (banking) postal code match your phone's area code?
If you need service right away, some customers have been buying a payment voucher either in store (ie Shoppers) or online (recharge.com - service fee applies)
