I can’t call or receives calls during the three last days, its enouph

[Ahcene5]

Can you do something asap l can't call and l can’t receive calls all  during the last three days l haven’t get an importante call from my doctor  and l can’t even call him

[LitlLdy]

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@Ahcene5 wrote:

Number five

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@Ahcene5 , thank you for letting us know! 🙂

[Ahcene5]

Number five

[LitlLdy]

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@Ahcene5 wrote:

That’s work. Thanks very much

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@Ahcene5 , that makes me so happy! Which part worked for you? Or did you do all of it?

Edit: I didn’t see your last message posted before I started writing this message. Sorry. I’m a slow typer.

[Ahcene5]

I did number five and now my phone is working thanks again

[Ahcene5]

That’s work. Thanks very much

[dezmoore1]

i can’t even call *611 it’s drops immediately 

[hairbag1]

@Ahcene5 

on a laptop, sign in to your account try this to see if your account is Active or Expired...

[LitlLdy · Accepted solution]

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@Ahcene5 wrote:

Can you do something asap l can't call and l can’t receive calls all  during the last three days l haven’t get an importante call from my doctor  and l can’t even call him

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@Ahcene5 , what troubleshooting steps have you tried?

1. Are you on autopay? If so, please check your account to be sure the payment went through.

2. If your network set on 3G or 4G/LTE?

3. Have you rebooted your phone?

4. If those don’t work please reset your network settings & reboot your phone.

5. Turn off your phone, remove your SIM card from phone for 5 minutes, put Sim card back in, turn phone back on & try calls again.

Please let me know how it goes. I used #4 & #5 which fixed it for me. 

Edit: This is a public online forum where customers just like you help each other out by answering questions. We help when we’re able to by sharing what has worked for us. We don’t work for Public Mobile.

[pmbc]

@Ahcene5  Can you dial 611 from your phone to see the status of your account?  Is it active or suspended.