@dezmoore1
there is an ongoing issue with *611
https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Ongoing-Issue-611/td-p/963252
Try to call 1.855.4PUBLIC from another phone and see if it works
If that does not work either, you will have to try to access My Account to make the payment and resume service.
Try to use the Reset password link there if you need it reset
or If you cannot self reset the password, open ticket with PM Support
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
