I can't activate a new account in the public mobile app.

[shaydlane1312]

I purchased a Public Mobile SIM card and tried to activate it on my Galaxy phone. I registered a new account on the Public Mobile website, selected a plan, and completed payment. I downloaded the mobile app and installed it to activate it, but that's when the problem began.

The Activate button didn't appear on the Public Mobile app's home screen, so I tried to log in. I entered the verification code I received via email, but it kept returning to the login screen. I tried clearing the cache and reinstalling the app several times, but nothing worked. I also tried changing my default browser to Google, but that didn't help.
Some people say that asking a support agent to reset EverSafe ID settings might resolve the issue. I'd appreciate any help with this.

I've been extremely stressed out for two days now because of this.

[shaydlane1312]

Thank you to everyone who responded. I found a new solution, so I wanted to share it with you. I had an old LG phone lying around that I wasn't using, and I used it. I think any phone, as long as it's not a Samsung phone, would work.
I activated it with that LG phone and was able to proceed to the next step without issue. After assigning a new phone number, I was supposed to receive a 6-digit verification code via text message, but it didn't arrive. I moved the SIM card back to my original Samsung phone and ran the public mobile app. Now, I was able to log in to the app and complete the process successfully.
I hope this helps anyone who had the same issue as I did.

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

Hey @shaydlane1312 

I think I've seen this error before. Try going into your phone settings and lower the Font size or screen viewing size. That should lower the app size to properly fit the screen so you see the activate button.

[hTideGnow]

hi @shaydlane1312 

not sure if it is an issue with device resolution.  Can you max the resolution and try again?

or ask PM support agent to help., you can  submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage