Unable to receive verification/login issues

[Lettie_Login]

Good afternoon. I recently lost my SIM card and I am unable to receive a text/voice message for the verification, (obviously without a SIM) and I will not get the verification code sent via email, which I’ve tried dozens of times. What are my options? Came into a Telus store but without access to my account, I can’t do a SIM swap. Looking to get some help. Thank you!

[CSA_PM]

Hello @ Lettie_Login,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[slusagm]

Ask PM to sort this out

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[hTideGnow]

hi @Lettie_Login you will need PM support agent to help .  you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[computergeek541]

I have someone at Public Mobile to contact you.