a month ago
Hi,I'm having trouble activating my new SIM. I changed my Public number and purchased a new SIM, but now I can't activate it. I would appreciate your support.
Solved! Go to Solution.
Problem solved. I have used the old card and all is back to normal. Appreciate the support
a month ago - last edited a month ago
@Kriss78
What was wrong with the old SIM? You don’t need a new SIM for the new number on the old account.
Try reboot your phone by powering off then back on with the old SIM in your phone.
hi @Kriss78
the new sim card is brand new never used?
You don't try to Activate it, you login My Account and update the sim card number on the Profile Page. Can you login My Account?
If you really cannot login , ask PM support agent to help. you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
