I can't access my account to update payment information

[djm571]

Yesterday, Cs Agent Michelle successfully linked me to unify an old account which I could no longer access. We seemed to have an updated version I could update the info on. I was told to wait 24 hours but 36 hours later, when I logged in I was prompted to change my pswd. This caused an endless series of logons. I think in our session Michelle was able to connect me to my phone's account. At the moment everything is going in circles. Would it be simpler to cancel the old account and start a new one? Note: All I really want to do is update my Visa information.  

[djm571]

thanks a million @hTideGnow !

[hTideGnow]

hi @djm571 

if you were told you had to use this new handle, you are good, stay with it

just use the link i posted above to message CS agent again and ask them to continue helping

[djm571]

Thanks for getting back to be, @hTideGnow . It's more complicated. Those messages are with @djm57 . When I tried to use this handle this morning, I was told I had to use a new handle "@djm571". Is it possible for me to switch which user I am?

[hTideGnow]

hi @djm571 

you probably used a different email to login.  You should get the the other login back for djm57

if you cannot find it, try to ask PM support agent to sort out all these login issue.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[djm571]

Thanks @hTideGnow, but when I try to find the messages from a link they emailed I'm told me are not available. Also I have to log in again every time. Also I had to change my handle. I was @djm57 . Now I'm @djm571. Is this normal?

[hTideGnow]

hi @djm571 

just go back to the Community inbox, look for the agent's answer and reply there

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[djm571]

Hi @hTideGnow, How do I do that? 

[hTideGnow]

yes @djm571 

reply the last message with PM CS_agent and they will help from there.

[djm571]

Thanks @hTideGnow , but I need to talk to a CS agent. Right now I seem to have multiple logons. some almost work. Someone with administrative access in needed to untie these knots!

[hTideGnow]

HI @djm571 

don't cancel old one, it will work, but you need to reply the agent and work with the agent team