2 weeks ago
a week ago
2 weeks ago
I see my 3 messages there, but no response.
Today didnt message yet
2 weeks ago
HI @Survag
did you check your Community inbox here?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
and you already message them again this morning?
2 weeks ago
Support is terrible. Nobody responding for a ticket.
Second day without phone.
2 weeks ago
The service stopped yesterday morning.
2 weeks ago
HI @Survag
your account is now suspended without service? when was the last time you can use the service?
I think you have to wait for support agent to reply. They usually reply within 4 hours. So, message them again now and hope to get that resolved before noon
2 weeks ago
I'm doing that. Receiving the code via email, enter it and get this error.
2 weeks ago
HI @Survag
is email an option there to receive the code to login? Please try this, on the security code screen, click Didn't receive code and check if Send email an option there. If it is there, good, you can click that and get the code on email
if that does not work still, maybe message support again and ask for update
2 weeks ago
Yesterday I submitted a ticket to support, but still no one has responded. And my phone doesn’t work at all and I can’t log into my account.
2 weeks ago
Thank you so much. I submitted tickets.
2 weeks ago
@Survag Unsubscribing only stops automatic payments so that shouldn't be it. We are only customers here in the community so can't check your account. You would need to submit a ticket at the chat icon bottom right of this page or, if that doesn't work, send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
Maybe it's because around week ago, I accidentally unsubscribed and subscribe again a few minutes later. Can you check.