I can call others but they can’t call me back

[JustinVala]

Someone attempted to call me today it says number out of service but when I called them it worked fine. How can I fix this?

[computergeek541]

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@Yummy wrote:

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@computergeek541 wrote:

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@Yummy wrote:

When YOU call them, what number do they see?

Number you selected when singing up or number you ported and assume you are using now?

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When someone request a number port, the number requested to be ported in automatically and immediately gets assigned to the Public Mobile account.  The ported number being shown when calling someone else doesn't give any indication whether number porting has completed.

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So how then one can be 100% sure porting has completed successfully?

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The ported number would show up on the other person's phone when making a call even if number porting failed or wasn't complete yet.

The only way to know for sure is to ensure that SMS text messages and incoming phone calls, but both from people using other carriers (non-Telus brands), come in.

[hTideGnow]

hi @JustinVala 

the person who called you and got "out of service" error, which carriers they are on?  Some VoIP carriers take 3 to 5 days before they can reach you after your poring.  But most main carriers, like Rogers, Bell, Telus, should have no problem reaching you

you can also open ticket with PM support agent to confirm if port was completed

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[JustinVala]

The number I thought I was using shows up but when they call me it says out of service 

[Yummy]

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@computergeek541 wrote:

---

@Yummy wrote:

When YOU call them, what number do they see?

Number you selected when singing up or number you ported and assume you are using now?

---

When someone request a number port, the number requested to be ported in automatically and immediately gets assigned to the Public Mobile account.  The ported number being shown when calling someone else doesn't give any indication whether number porting has completed.

---

So how then one can be 100% sure porting has completed successfully?

[computergeek541]

---

@Yummy wrote:

When YOU call them, what number do they see?

Number you selected when singing up or number you ported and assume you are using now?

---

When someone request a number port, the number requested to be ported in automatically and immediately gets assigned to the Public Mobile account.  The ported number being shown when calling someone else doesn't give any indication whether number porting has completed.

[BKNS27]

@JustinVala 

Did you recently ported over from another carrier? It could be a porting issue.

Contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket or dm an agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Yummy]

When YOU call them, what number do they see?

Number you selected when singing up or number you ported and assume you are using now?

[umnikke8]

If you just transferred over, it sounds like the number port didn't complete and you'll need to contact customer service to push that through.