I bought a phone voucher from the store and I put it in my phone and for some reason I cannot put a

[Coralea]

I bought a phone voucher from the store and I put it in and it's not giving me the option to change my plan or anything it's saying it's going to top up on June 27th which was yesterday please help

[hTideGnow]

HI @Coralea   So, you have access to My Account now?   Keep that credentials somewhere , at least remember the email for easy reset needs

[Coralea]

*611 wasn't giving me the option for a plan . And I couldn't log into my account  I have now after a while of being on the phone it was a little frustrating but got it done thank you 🙂

[NDesai]

@Coralea How did you redeem the voucher you bought? There should be a 12 digit code you need to redeem by logging into your self-serve account or by dialing 611. 

[esjliv]

What does your account status say @Coralea ?

Suspended, since yesterday? Is there any amounts owing showing in your self serve account? https://selfserve.publicmobile.ca/Overview/

[Meow]

Voucher are usually used to add funds to your account. Then through your account you can update your plan.