Forgot security question answer and locked my account

[tia01]

Hello, 

I have tried to log in to my account as my account was unlocked but I couldn't remember my security question answer so it is blocked again. 

Can I get my answer of the security question or can I reset my security question? 

Thank you

[computergeek541]

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@tia01 wrote:

Hello, 

I have tried to log in to my account as my account was unlocked but I couldn't remember my security question answer so it is blocked again. 

Can I get my answer of the security question or can I reset my security question? 

Thank you

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A ticket to get the assistance of a customer support agent will be needed.  Please proceed to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[softech · Accepted solution]

@tia01   we are just customers here, you might want to remove your email address for your own protection.  (Go back to your post, click 3 dots and select Edit Message)

To reset the password, since you cannot do it with Forgot password link, please open ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there