12-10-2019 04:03 PM - edited 01-05-2022 08:28 AM
12-15-2019 01:39 PM
@kamranrasul Check the envelope top right of this page is there a red dot there? If yes, you need to option the message and reply to the moderator. If not contact the moderators and ask for a status update.
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12-15-2019 01:23 PM
it been 5 days, since I raised ticket. No solution as of now
12-15-2019 01:22 PM
I am using Samsung A50 for last 3 months
12-15-2019 01:20 PM
Not a single minute used, raised a ticket on Tuesday, no response from anyone yet
12-10-2019 04:32 PM
Raise a ticket to the Moderator team through private message and explain. They will definitely help you to solve your issue...
12-10-2019 04:19 PM - edited 12-10-2019 04:23 PM
Which plan do you have?
If you have a plan with limited minutes per cycle like the $10 or $15 plan, you have have used all your minutes and text messages. Check your usage line on your overview page after login.
Edit:
I have a $10 plan. The following is my minutes and texts usage lines. If you do not see it onyour overview page after login, you used all your minutes and texts.
Data & Add-Ons | Amount Used |
$0 Free Holiday Giveaway: 1GB Add-on | 5.301 / 1024 MB |
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) | 0 / 400 MIN |
50 International Outgoing Texts and Unlimited Incoming Texts | 11 / 50 Unit |
Limited Canada-Wide Talk | 2 / 50 MIN |
12-10-2019 04:12 PM
@kamranrasul wrote:Hi Experts,
I haven't changed the phone or any plans but for the last 3 days I am unable to receive any call or dial. Only able to send messages and even unable to receive any message.
Help!
@kamranrasul Do you have an iPhone? Dial 611 is your account suspened?