I am locked out for 1 hour

[Momo88]

I am locked out for 1 hour but after 1 night I am still being locked out. @Mod 

[maple_leaf]

Hello @Momo88 , All good suggestions above. On the login page, just below the login and password fields are links to 'forgot password' and 'forgot email'. Have you tried using the password reset? I've included a screenshot below, along with a link to provide more help with your EverSafe ID. 

EverSafe ID FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs

Link to PM CS_Agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Monday to Sunday 9 AM to 10 PM EST

Hope this helps.

[BKNS27]

@Momo88 

Click on Forgot Password if you think the email address is correct but clear the cache and go incognito on your browser.

[Handy1]

@Momo88  Please submit ticket support to help . You can use this direct link here .

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @Momo88 

if you are using browser, try Incognito/Private/Secret mode

if you are using app, try to uninstall land reinstall the app.  If sitll locked, then just submit a ticket with CS agent:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437