Locked out of My Account and forgot 4 digit PIN

[Stressville]

When I call to pay, I'm asked for my 4 digit PIN, which I forget.  So I try to log into My Account, but it says Unauthorized. I'm stumped.

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hTideGnow]

HI @Stressville 

if you cannot login to PM My Account or app at all, you need PM support to sort it out.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

@Stressville 

if you can log in to your account either on web or mobile app, you can update your pin. 

Try downloading the app to your cell, then log in that way.