Hi @ali3azawi ,
Sorry, there are no options to use your phone plan outside of North America.
Using calling/text apps through wifi is a great way to stay in touch with people.
Or purchase a local SIM card when you get down there.
If you are gone for more than 30 days you can suspend your PM account. And will not get charged for it while you are away.
"Unfortunately, Public Mobile does not have a pause function.
However, at your next plan renewal date, you can defer payment and place the account in suspension for up to 90 days before making the next payment which will restore your account to active status.
Note that if more than 90 days have passed in suspend, your account and SIM card will be permanently deactivated."
To reactivate it again:
Reactivate A Suspended Plan
All you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:
1-Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.
So ensure you reactivate your account before the 90 day is up...probably at least 4-5 days before your 90 days is up to ensure all is good.
Reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.
