I CANNOT APPLY A 25$

[pepper01]

I CANNOT APPLY A 25$ Pyment to my phone, i have been trying now for two months , lost the first one and just bought another one how can i find out what going on

[dust2dust]

The last check is to use another phone and dial 1-855-4pu-blic and enter the phone number and tell us the recording you get. If you haven't paid in 4 months then the account would be dead.

[softech · Accepted solution]

@pepper01 

in your case, the best way is to message them here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Usually they reply within couple hours.  In case you don't get any reply, message them every couple hours for update

[pepper01]

how do i get someone to message me , i cannot do anything i have tried  support , and cannot fill out all of it as i have forgot my pin and password they will not let me do anything , i have missed a payment for  60 days

v

[softech]

@pepper01  it could be just local network issue

have you been using this phone without problem?  does it show not connected?

Can you try to reseat your sim card first?  Power off the phone first, take the sim card out for a minute, then put it back in and power up the phone again

If it is still not connecting, please check what is the error message.  Sim not provisione?. No Sim card?  No network?

[hairbag1]

@pepper01 

Log in to your account / Payment / Add Funds with Vouchers. Enter the vouchers code to  Redeem vouchers. Look in Available Funds to see your balance...or dial 611.

[pepper01]

i have no network , cannot even dial 611 nothing just messages from piblic mobile

[JK8]

@pepper01 

Call 611 from your phone.

[pepper01]

i cannot get anything , how do i know if my  account is deactivitated or suspended , as i have been trying for 2 months to get it paid

[JK8]

@pepper01 

Easiest way to add the voucher is by dialling 611 from your phone.

[softech]

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@pepper01 wrote:

I CANNOT APPLY A 25$ Pyment to my phone, i have been trying now for two months , lost the first one and just bought another one how can i find out what going on

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@pepper01   you meant you got a $25 voucher and cannot apply it?  where did you get the voucher?

and were you entering a 12 digits voucher PIN?