How to transfer my number from Koodo to PM

[wire2fiber]

Thanks, that makes sense

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[wire2fiber]

Thanks, much appreciated.

[Publicmobile_99]

Hey there, here are something to keep in mind

• Only the authorized account holder can transfer a number, so you need to ensure the previous number is still active until the transfer process has finished. Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider
• To ensure that you can complete the transfer, make sure that your old SIM is still inside a device (or if you use eSIM, ensure your old eSIM is still activated) so that you can respond to any verification messages
• transfers are completed within 1 hour. 

[Handy1]

@wire2fiber  Yes leave old provider SIM card in your phone to receive confirmation text to port by replying YES to it . Then you can change SIM to PM sim or wait until Koodo sim stops working then out in the PM sim be best 

[wire2fiber]

Thank you. Just one question, you say have PM sim card in and wait for PM to send a confirmation text and then put in your new PM sim? Do you mean have your old sim and wait for confirmation text and then put in your new PM sim

[softech]

@wire2fiber 

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem.  Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.  

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical:  Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request.  You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls.  Once you are getting incoming calls, porting is completed.  Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)