How to remove credit card payment from my account?

[GinQy]

I am preparing to change from pm to freedom mobile. I saw someone says that I need to contact an agent to remove it, but I cant find the phone number.

[Quigley]

@GinQy   Sorry there's no phone number to call.  You'll have to get a hold of a CSA to remove your CC information.,

Either send a private message to CS_Agent or use the Chatbot Simon to get a service ticket.

[gpixel]

@GinQy 

yes contact support they will charge you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST  

[softech · Accepted solution]

@GinQy   you don't really need to do it , once number is ported, account will be closed and PM won't charge you again

But if you like to be safe, the simpler thing is to login to My Account, go to Payment page, then Manage Payment method  and disable Pre-authorized payments

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

or if you like to safest and no room for erro , you can open ticket with PM Support and ask them to remove the CC on file

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there