DATA USAGE IS ABNORMAL TOO HIGH

[weiz]

It shows used 12.5G in two day. Unbelieveble.

[johnprince]

@weizIncognito mode, in case you do not know, is a setting in your browser(I only was made aware of this earlier this morning)

[brettster99]

Login with incognito mode and tell us what it says then @weiz 

[softech]

@weiz   your current cycle only starts Nov 30th?

Always use Inognito mode to login and check My Account for correct usage

Also, you might want to download the full Usage log in excel format and add the data entries for the total

[JK8 · Accepted solution]

@weiz 

For an accurate usage clear your browser cache and open a new browser window in incognito. Click on the spinner icon in self service to refresh. Also make sure your apps are not using data in the background.