@BKNS27 wrote:
@aalesber
Once you confirmed with YES within the 90 minutes then power off the phone and switch to the PM SIM power the phone back on and you should be good to go.
I recommend against this. While the porting will go through, this will make it so that the customer will not receive any of the incoming text messages sent by people from other carriers or an incoming phone calls from the time of the siwitching the SIM card until the porting is complete. Porting does not happen immediately after replying to the porting confirmation text message. While this would take a bit of work, the only way to ensure that no incoming communications are missed would be for the customer to continually check for this. After the old carriers service stops working being the time to swtich SIM cards would be my recommendation, although this would require the customer to manually check the status of this. On the contrary, if the customer doesn't notice that the old carrrier's service has stopped working/stopped receiving calls, the reverse is also true.
Ideally, a customer has more than one phone device and has them both working at the same time until porting has completed. This way, no incoming calls or text messages would be missed. The customer would have to make sure that the phone tha the old carrier's SIM card is in is the one that was used at the time of that the porting request was made, this being just in case IMEI was using on the porting form.
