How to get refund for failed activation

[yevmyr]

I’m new to Public Mobile. I’ve just created an account, paid for a plan, and it failed to activate. The only option app shows me - contact support. Support can’t help and redirected me to this Community Support. Submit a ticket shows me 404 page. How to get my money back? I don’t want to deal with such a service.

[slusagm]

I wasn't arguing. you were the one that want to post more and picked on me

you showed you have no 404 error, that has no relationship that OP has a 404 error.  You are a funny Batman, but you just tried to help the wrong person.  It was the OP that needs help.  

[Chalupa_Batman]

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@slusagm wrote:

so, you don't believe OP has 404 error?  Maybe @yevmyr  should post the 404 error screenshot 

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I'm really not sure why you seem to want to argue over this. Furthermore, you're making statements to suit your own needs. At no point did I ever say the OP never got an 404 error, I simply said to YOU that there was no mention of the use of the chat bot. 

Please note, this will be my last reply as you seem to want to just start a fight here and I know the Oracle's will be removing most of this thread so...  good luck you to.

[slusagm]

so, you don't believe OP has 404 error?  Maybe @yevmyr  should post the 404 error screenshot 

[Chalupa_Batman]

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@slusagm wrote:

404 error usually came from Chatbot error.   Or at the very minimum, OP tried to use the Chatbot and got that error before even get to ticket open page.   

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After following the prompts, I had zero problem creating a ticket. No 404 page message. 

[slusagm]

404 error usually came from Chatbot error.   Or at the very minimum, OP tried to use the Chatbot and got that error before even get to ticket open page.   

[Chalupa_Batman]

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@slusagm wrote:

Mayor @Chalupa_Batman 

read the original text carefully, the hint is there 🙂

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I’m new to Public Mobile. I’ve just created an account, paid for a plan, and it failed to activate. The only option app shows me - contact support. Support can’t help and redirected me to this Community Support. Submit a ticket shows me 404 page. How to get my money back? I don’t want to deal with such a service.

There is no "hint" there. OP mentions to contact support and the page that said submit a ticket goes to 404 page which is one of the broken pages here. There is no mention of having issues with the chat bot.

[slusagm]

Mayor @Chalupa_Batman 

read the original text carefully, the hint is there 🙂

[Chalupa_Batman]

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@slusagm wrote:

if you never really use the service, you might be able to get a refund.  Talk to PM and demand it

Since you are not able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Where does it say this person couldn't open the chat bot??

EDIT: The whole point of the chat box is to create a ticket. I have on several occasions when needed created a ticket using the chat bot.

[slusagm]

if you never really use the service, you might be able to get a refund.  Talk to PM and demand it

Since you are not able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[cellphoneuser1]

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@yevmyr wrote:

I’m new to Public Mobile. I’ve just created an account, paid for a plan, and it failed to activate. The only option app shows me - contact support. Support can’t help and redirected me to this Community Support. Submit a ticket shows me 404 page. How to get my money back? I don’t want to deal with such a service.

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They probably won't give a refund, but will get the account working for you.

[Chalupa_Batman]

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@yevmyr wrote:

Thank you. I understand why it is cheap. But one thing - self service. Another - subscription doesn’t work, ticket submission leads to 404, what and where are not clear. 

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Ya this website needs a lot of work for sure.

Did you use the app to sign up? What exactly was your last step. Let us other customers try to help you navigate this for you. 

[yevmyr]

Thank you. I understand why it is cheap. But one thing - self service. Another - subscription doesn’t work, ticket submission leads to 404, what and where are not clear. 

[BKNS27]

@yevmyr 

If you picked a new number, try rebooting your phone by powering off then back on. 

If you ported your number from another carrier, did you reply to the text with YES with your old SIM in your phone? There is a 90 minute window for you to reply or porting will not be completed.

You can contact a CS_Agent if you did the appropriate action by pm them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

Hello @yevmyr 

Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: Public Mobile is more of a self service provider, hence the lower prices. You may wish to ask for help here first before not even trying the service. I've been here almost 6 years and it's been pretty darn good, for the most part.