How to contact by phone a customer service representative

[Timothy2]

How do you get a customer service representative on the phone

[darlicious]

@Mathews1154 

Can you clarify.....you are talking about three separate phone numbers on three separate accounts?

Check your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. If there isnt one there yet then the CSA's have not gotten to your ticket yet.

[hTideGnow]

Hi @Mathews1154 you opened ticket with CS Agent for password reset help?  You checked the Community inbox here?  Sometimes it take an hour or longer for them to reply.  You can open ticket again (or reply again if CS Agent replied once)

[Mathews1154]

I submitted a ticket, said I would get an email alert 30 minutes ago but did not get an alert. I am trying to reactivate a phone that was suspended today due to non payment. Updated the credit card info but it only applied it to2 of the 3 phones on the account. Can't get them to access the 3rd phone and update the info

[HALIMACS]

@Timothy2 

I will private message you the number to help with porting.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

[darlicious]

@Timothy2 

Be sure to leave your old SIM card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it otherwise your port will fail. Once doing so you can put your pm sim card back in your phone and wait for your port to complete within a few minutes up to 2 hours. Once you can receive incoming calling on your pm sim card your old account will automatically cancel and your old SIM will no longer be active and your port will be complete.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account in your private messages only include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

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@Timothy2 wrote:

I’m trying to get my number ported over here and public mobile has to contact my old provider to ask for the number ……………….

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@Timothy2  - you can submit a ticket and this will start the process for you.

Is your old provider's account active? You can only port over if active (unless perhaps it is from Telus or Koodo ).

If you can log into your self serve account you may be able to initiate the port if you already have an active Public Mobile account with another number.

See the Change Number option under MY PROFILE.

edit, typo

[BKNS27]

@Timothy2 

PM is an online service so you will need to private message or Chat with them on this Community page.

This is to keep the cost of service low.

Is there a problem that we can help you with?

[Timothy2]

I’m trying to get my number ported over here and public mobile has to contact my old provider to ask for the number ……………….

[JL9]

Opening a ticket will be the quickest way to open a line of communication with a CSA

[ShawnC13]

The preferred way to receive assistance is to create a trouble ticket though the chat bubble in the lower right hand corner of the screen

[darlicious]

@Timothy2 

You can't. You can submit a support ticket thru Simple--Simon or send a private message. Either way you will communicate thru your private message box. Once you contact customer support keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

What is your issue? The community can answer most of your questions. Customer support is only need to fix account issues that require back end access.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private message only your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

@Timothy2  - no phone number here for support. Only messaging.

Two ways to contact CSA:

https://publicmobile.ca/en/ns/get-help/articles/contact-an-agent

[BeachNBeer · Accepted solution]

@Timothy2 This is not possible. All support is online. What issue are you having? Maybe we can help (don't post personal information on the forums) if it's strictly account related you'll need to reach support.

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

You don't. It's all online typing using tickets or private messaging. What seems to be the problem that you need them for?