How to change my SIM without having access of my email or phone number

[DannyGirl]

My phone was stolen so I need to change SIM I can't get in to my email or my cell number 

[esjliv]

@DannyGirl 

Click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Choose 'Contact Us'

"Click here to submit a ticket↗"

Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[softech · Accepted solution]

@DannyGirl   You got a new SIM card yet?

if you do , you can try to open at ticket with PM Support and ask them to manually change the SIM Card for you

If you have not got a SIM card yet, still open a ticket with PM Support and have them to help put your account into Lost/Stolen and maybe ask them to help to change your email address used on My Account for now (of course, get a new email first , maybe Gmail)

Message PM Support directly to open ticket:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[dust2dust]

Are you not able to login to email using webmail? Is it 2FA to your phone? Is there an email option?

Are you able to login to your account here?