Hello @Christina02
Moving from Rogers will be the wisest thing you ever did! This coming from a guy who was with their sub par service for 25 years and was screwed over multiple times. I regret I stayed there longer than I should. I switched over to Telus from Rogers 5 years ago and have never been happier. Just about the same time, I found out about Public Mobile. I read through the forums, asked some questions, liked what I saw, I tried out the $15 plan first to see what reception was like in my areas of interest (home work my exes place) and all worked great. Then I upgraded to the $25 plan and it was good enough for my standards as a secondary phone. Then the pandemic hit and I lowered it back to a $15 plan as I was working remote so I didn't need the secondary much. With these boxing week sales, I jumped on a new plan today and got it. $29 30GB 4G. That is more than enough for a back up phone.
The point of telling you all this, it's a month to month service. You can change plans any time you want with no extra fees. SIM card is $5 on Amazon or $10 at a Telus store (call ahead first) and might be worth trying out. Worse case, if it's not for you, you can port out any time. Depending on your service, you may like it, and the money you save too!
These forums are your first line of support. If you need help, there are a ton of folks here willing to lend a hand to fix the issue. And if they can't, they can link you to a CS Agent for further assistance. There are no numbers to call but the CS Agents usually reply within a few hours depending on the time and day.
Hope this helps.
