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How do I receive a refund for funds in my account?

CoryMartin
Great Neighbour / Super Voisin
 
7 REPLIES 7

_parth23
Great Citizen / Super Citoyen

You can’t receive a refund in your account, that’s becuase you paid it. Ex you buy a roaming add on and you got the wrong package option Unfortunately you don’t get a refund back. 

Wonder_why
Town Hero / Héro de la Ville

@CoryMartin Why do you need the refund, not happy with PM Networks ?

mimmo
Retired Oracle / Oracle Retraité

@CoryMartinrefunds (credit card/voucher) are rare and done in exceptional circomstances. 

 

your only real avenue of recouping funds  that are sitting as available funds is to ask mods to transfer available funds to a different PM account say a family member or a friend.  

srlawren
Retired Oracle / Oracle Retraité

@stonechucker wrote:

This is a prepaid service.  You pay for 30 or 90-day cycle.    If you have a problem with your service, private message the moderator_team to get it resolved.  

 

There are typically no refunds.

 

Turn off AutoPay by removing your card information from your self-serve profile, and if you wish to keep your phone number, port out to a different provider before your 30 or 90-day cycle expires.

 

Research your next carrier now, before you get trapped not knowing how it works.


@stonechucker I believe they are asking about Available Funds balance rather than unused paid plan portions.  I could be wrong though.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.


@fonzy35 wrote:

i'm curious too.

I don't think there's refund when paid with voucher..


There will be no refunds for sure with voucher purchase that is a given

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

This is a prepaid service.  You pay for 30 or 90-day cycle.    If you have a problem with your service, private message the moderator_team to get it resolved.  

 

There are typically no refunds.

 

Turn off AutoPay by removing your card information from your self-serve profile, and if you wish to keep your phone number, port out to a different provider before your 30 or 90-day cycle expires.

 

Research your next carrier now, before you get trapped not knowing how it works.

fonzy35
Great Citizen / Super Citoyen

i'm curious too.

I don't think there's refund when paid with voucher..

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