How do I port my number from Koodo

[LolaPaprika1]

I tried to port my number where it says “change number” but it doesn’t seem to work. 

[mimmo]

@LolaPaprika1also expect a 3-4 day delay for mods to reply . And ensure your koodo prepaid is active for at least another week

[will13am]

@LolaPaprika1 for Koodo prepaid you need to select a number and then ask the moderator team to submit the number port.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[mimmo · Accepted solution]

@LolaPaprika1 mods need to do ports for koodo prepaid.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue.
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[LolaPaprika1]

Yes to all of those!

[ShawnC13]

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@LolaPaprika1 wrote:

I tried to port my number where it says “change number” but it doesn’t seem to work. 

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Are you coming from koodo prepaid?  Did you have all the correct info?  Is your koodo line still active and working?