How do I get reconnected if I’ve been away for several months.

[Lance2]

How do I get re connected after been disconnected for several months.

[darlicious]

@Lance2   Unfortunately after 90 days your account, SIM and phone number have been cancelled. To start anew you will need a new SIM card and a different email address for your account and community profile. If you can wait it out a couple of weeks another good promotion should come up by black Friday possibly offering a free month and SIM card. If you plan on activating the $15 plan it is unlikely a flash sale will include this plan. Wal-Mart, London drugs, the mobile shop and wow mobile will often give a free SIM card with an in store activation or price match another retailer. I've seen ads on Craigs list offering a free SIM card if you use their referral code for you to recieve the $10 credit and them the $1 monthly reward.

[cellphoneuser1]

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@Ed404 wrote:

Would I be able to change my email on the community account to match a new self-serve account email?

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Yes you can. You won't get Community reward unless there's a match in Community and Self Serve.

[Ed404]

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@hairbag1 wrote:

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You'd need a different email address to start a new account.

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I understand a new self-serve account would need a new email. Would I be able to change my email on the community account to match a new self-serve account email?

[hairbag1]

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@Ed404 wrote:

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@hairbag1 wrote:

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"Fraid so...if your plan is Suspended for 90 days or more...the sim is no longer useable. You'd have to start all over with a new sim and a new plan...even need a different email address.

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That's harsh.

What would happen to your community account? Do you change the email?

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You'd need a different email address to start a new account.

[Ed404]

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@hairbag1 wrote:

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"Fraid so...if your plan is Suspended for 90 days or more...the sim is no longer useable. You'd have to start all over with a new sim and a new plan...even need a different email address.

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That's harsh.

What would happen to your community account? Do you change the email?

[hairbag1]

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@Ed404 wrote:

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@hairbag1 wrote:

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.

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Sim cards expire with your plan?

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'Fraid so...if your plan is Suspended for 90 days or more...the sim is no longer useable. You'd have to start all over with a new sim and a new plan...even need a different email address.

[Ed404]

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@hairbag1 wrote:

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.

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Sim cards expire with your plan?

[hairbag1]

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@Lance2 wrote:

How and where do I get a new SIM card.

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- Check Amazon.ca for a PM sim.

- Order from Public Mobile website.

https://public-mobile.myshopify.com/cart/add?id=5876039041

[GinYVR]

@Lance2You can purchase a new SIM card via the retailers, Amazon or from Public Mobile. You can find the one closest to you from this page. https://www.publicmobile.ca/en/bc/get-started

[Lance2]

How and where do I get a new SIM card.

[GinYVR]

@Lance2How long is several months? Can you access your online account? If it is more than 3 and negative on the last question, your account has been erased , credits had been forfeited and your number had been released to the pool of numbers for others to use.

[hairbag1 · Accepted solution]

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.