How do I get my old username back?

[_sal_]

Is this even possible anymore?  Whenever I log in it logs me in with a new username even though my original account is associated with another username in the community forum.  I wish there was a way to merge the posts together.  

Does anyone know?

[sivaprakash1234]

Support can assist with an easy fix for those experiencing similar issues, as many others have successfully regained their old community ID through their help.

[hTideGnow]

HI @_sal_ 

we saw this a lot and most of them get their old id back without troubles

[Handy1]

@_sal_  Support will be able to help easy fix for them many had this same issues and got old community ID back 

[_sal_]

I don't remember, it was before the website was upgraded.  After the upgrade it forced me to create a new username, I could not use my original one.  Now there are two of me on this community with separate post history (one which I can no longer log in as). I messaged the CSAgent so I'll see if they can fix it.  

[hTideGnow]

HI @_sal_ 

when was the last time you were able to use the old username? 

most likely you can get it back, but check with support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  (Login with your current email login ) Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@_sal_  Sounds like ever safe has issues linking your account . Contact support they can help you to get your old community ID back 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437